Scheduled Flights Policy

Confirmed passengers must check in 30 minutes before scheduled flight take-off or they will be considered “no shows” and boarded after wait-listed and standby passengers depending on availability of seats. Wait-listed and standby passengers will be checked in after the 30 minute cut-off time.

AMOUNT PAYMENT OUTCOME
TICKET PURCHASE
Booked and paid at least 24 hours in advance Current Fare Agent, IDC, Aklak Confirmed seat (if flight is full, confirmed seat or wait-listed on next available flight)
Booked and paid less than 24 hours in advance Current Fare Agent, Aklak Placed on wait list depending on availability of seats, boarded after confirmed passengers on first-come first-serve basis
CHANGE POLICY
24 hours or more before flight No Charge
Less than 24 hours before flight $25.00 Agent, IDC, Aklak Once fee is paid, changes will be made
CANCELLATION POLICY
All cancellations are subject to a fee.
Cancellations made 24 hours before flight $50.00 Deducted from refund Monetary refund available
Cancellations made less than 24 hours before flight $50.00 Deducted from credit Refund – Credit on account to be used toward future fares. Customer responsible for any fee increases at time of re-booking
NO SHOW POLICY
Confirmed customers who do not check in by designated cut-off time (30 minutes before scheduled flight-take-off) will be considered “no shows”.
If “no show” is able to board the scheduled flight after standby passengers are boarded No Charge Boarded after wait list
If “no show” does not arrive for the flight, or is unable to board $75.00 Deducted from credit Refund – Credit on account to be used toward future fares. Customer responsible for any fee increases at time of re-booking

All credits on account must be used within one year of the purchase date of the original ticket. Any credits not used within the specified time will be forfeited to Aklak with no compensation given.

Monetary refunds will be given, at no charge, for cancellations due to death in family (proof required) or if Aklak Air cancels a flight due to weather, mechanical problems or lack of confirmed seats.

For information on Fees and Policies, please call (867) 777-3777.